Delivery & Installation

Important things shouldn’t be left to chance.
And it’s the same with your delivery…


Delivery & Installation

Important things shouldn't be left to chance.
And it's the same with your delivery.


Some companies deliver. At Chaplins, we chauffeur, offering a premium service for every design purchased.

Once your goods are ready for delivery, you’ll receive a call from one of our team, who will schedule when and where you’d like the items couriered.

When that day comes, our in-house delivery team or trusted partners will arrive on time and with everything necessary to settle your designs into their new home.


Click & Collect

Click and collect is available for most deliveries. Once your order has arrived, we'll give you a call to arrange a window for collection from our Greater London warehouse.


Doorstep Delivery

For smaller items such as accessories and lighting, we offer a doorstop delivery service. Don't worry, however. We'll wait outside and make sure you pick up your goods before continuing on our route.



At Chaplins, we believe that life is short. Far too short to put your own furniture together. Our in-house delivery team will deliver & assemble any designs that require installation. Quickly and discreetly. Just as it should be.

Life is short. Far too short to put your own furniture together…

Is there anything I can do to facilitate delivery?

Before ordering, don’t forget to double check the access routes in and out of your home to avoid any additional delays/costs on delivery day.

Many of our designs are modular in nature and can be delivered as such, but as a general rule of thumb we recommend making sure that the height of styles like sofas and cabinets is smaller than the width of any doors they will have to pass through. The same goes for hallways, lifts and stairs. 

Are deliveries COVID-19 safe?

Our in-house delivery team are currently working in pairs and have their temperatures checked before heading out to fulfil any deliveries. They have also been briefed on the latest advice re regular hand-sanitizing and mask use.

For deliveries where installation is required, our delivery team will arrive equipped with fresh PPE and maintain a safe distance at all times. We kindly ask that you respect this distance throughout installation. Where doorstep deliveries are appropriate or preferred, they will be arranged at your earliest convenience.

If you have placed a click and collect order online or by phone our team will be in touch to arrange a collection time with you. Your order will be prepared prior to arrival and social distancing measures will be maintained throughout the process.

Any further questions?

Drop us a line on Live Chat or via the form below.